Frequently Asked Questions

Everything you need to know about our legwear and accessories.

Where does Hansel from Basel ship?

We ship worldwide! Orders within the US typically arrive in 3-7 business days. International shipping times vary by location and selected carrier.

What is your return policy?

We accept returns of unworn, unwashed items in their original packaging within 30 days of purchase. Please note that for hygienic reasons, socks and hosiery must be unopened.

How should I care for my Hansel from Basel socks?

To maintain the quality and longevity of our products, we recommend machine washing in cold water with similar colors and laying flat to dry.

Are your products ethically made?

Yes, we work closely with small, family-run factories in Japan, South Korea, and Europe that ensure fair wages and safe working conditions for all employees.

Can I change or cancel my order once it's placed?

We process orders quickly to get them to you as soon as possible. Please contact our support team within one hour of placement if you need to make changes.

What materials do you use in your collections?

We use a variety of high-quality fibers including organic cotton, wool blends, silk, and recycled yarns to ensure both comfort and durability.